General Terms and Conditions Complex Adaptive Systems B.V. NL Soulbound Webshop
1. Definitions
- "We", "us" or "our": Complex Adaptive Systems B.V., located at [ADDRESS], Chamber of Commerce number (“KvK”): 89975340.
- "You" or "your": the natural person or legal entity placing an order through our webshop.
- "Product": items offered in our webshop.
2. Applicability
2.1. These general terms and conditions apply to all offers, orders, and agreements via our webshop.
2.2. By placing an order, you agree to these terms and conditions.
3. Offer and acceptance
3.1. All offers on our webshop are without obligation.
3.2. An agreement is established after our confirmation of your order.
4. Prices and payment
4.1. All prices are in euros, including VAT and excluding shipping costs, except where specifically indicated otherwise.
4.2. Payment must be made in advance via the offered payment methods.
5. Delivery
5.1. We aim to ship orders within 5 working days after receipt of payment.
5.2. The risk of the product transfers to you at the moment of delivery.
6. Right of withdrawal
6.1. You have the right to cancel the purchase without giving reasons within 14 days of receiving the product.
6.2. The product must be in its original packaging and undamaged.
6.3. Contact hello@trysoulbound.com if you want to return an unused product.
7. Warranty
7.1. We guarantee that the product meets reasonable requirements of reliability and usability.
8. Liability
8.1. Our liability is limited to the purchase amount of the product.
8.2. We are not liable for indirect damage or consequential damage.
9. Privacy
9.1. We process your personal data in accordance with our privacy policy, which can be found on our website.
10. Applicable law and disputes
10.1. Dutch law applies to all agreements.
10.2. Disputes will be submitted to the competent court in the district where we are located.
11. Changes
11.1. We reserve the right to change these terms and conditions. Changes take effect after announcement on our website.