Shipping & Payment Info

1. Shipping Options and Areas

1.1. We currently only offer shipping within the Netherlands.

1.2. In the future, we may expand our shipping areas to other countries. Please check our website for updates.

1.3. We use standard postal delivery for all our shipments.

2. Shipping Costs

2.1. Shipping costs are calculated based on the standard postal rate and will be displayed during the checkout process before you place your order.

3. Order Processing and Delivery Times

3.1. We aim to ship orders within 5 business days after receipt of payment.

3.2. Actual delivery time may vary depending on postal delivery.

4. Payment Options

4.1. We accept the following payment methods:

- Debit Card

- Credit Card

- iDEAL

4.2. Full payment must be received before we ship your order.

5.1. We require your email address to process your payment and shipment.

5.2. Please ensure you provide a valid email address when placing your order.

6. Return Policy

6.1. You have the right to return your purchase within 14 days of receiving the product.

6.2. Returns are only accepted if the product is:

- In its original packaging

- In its original condition (unused and undamaged)

6.3. To initiate a return, please contact us via the email address provided in section 8.

7.1. Exchanges: Within the 14-day return period, you can exchange a product for another product, if available and under the same conditions as returns.

7.2. Damage: If you receive a damaged product, please contact us within 48 hours of receipt. Include photos of the damage.

7.3. Lost packages: If your package is marked as shipped but hasn't arrived within 10 business days, please contact us. We will investigate the shipment and send a replacement if necessary.

8. Contact Information

For all questions about payments, shipments, returns, or any other matters, you can contact us at:

Email: hello@trysoulbound.com

We aim to respond to your message within 2 business days.